KaamWala Privacy Policy

Effective Date: September 11, 2026
Last Updated: September 11, 2026

KaamWala respects the privacy of its users and is committed to protecting personal information. This Privacy Policy explains what information KaamWala may collect, how that information is used, how it may be shared or retained, and the choices available to users.

By creating an account or using the KaamWala mobile application, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use KaamWala, we may collect information that you provide directly to us.

This may include:

Full name
Email address
Phone number
City
Area or locality
Account type, such as Worker or Customer
Profile information
Profile photo
Cover photo
Worker service category
Work experience
About/profile description
Availability information
Optional public phone number
Service posts
Service post photos
Messages
Ratings and reviews
Identity verification information submitted by workers

We may also collect technical information necessary for authentication, security, application operation, abuse prevention, and advertising.

2. How We Use Your Information

KaamWala may use collected information to:

Create and manage user accounts
Authenticate users
Display worker profiles
Display service listings
Help customers find relevant workers
Provide search and category functionality
Enable communication between workers and customers
Process worker identity verification
Allow users to post service advertisements
Provide ratings and reviews
Maintain application security
Detect or prevent misuse, fraud, or abuse
Respond to support requests
Process account deletion requests
Improve KaamWala services
Comply with applicable legal or regulatory requirements

3. Worker Identity Verification

Workers may be asked to provide identity verification information, including identification document images and other verification materials.

Verification information is used for purposes such as:

Identity verification
Account security
Fraud prevention
Moderation
Abuse investigation
Audit or compliance requirements

Identity verification documents are not intended to be publicly displayed to customers or other workers.

Access to verification information is restricted to authorized administrative processes and authorized personnel where necessary.

Certain verification records may be retained where reasonably necessary for security, fraud prevention, dispute resolution, audit, moderation, or applicable legal requirements.

4. Public Profile Information

Some information provided by workers may be visible to other KaamWala users.

This may include:

Worker name
City
Area
Service category
Work experience
About information
Profile photo
Cover photo
Availability
Ratings and reviews
Service post information
Service photos
Optional public phone number, when the worker chooses to display it

Users should avoid publishing information that they do not want other users to see.

5. Service Posts and User Content

Workers may create service posts that include information such as:

Service category
Ad title
Description
Location
Work photos

User-generated content may be stored and displayed as necessary to provide KaamWala services.

Content may also be reviewed where necessary for security, abuse investigation, moderation, dispute resolution, or legal purposes.

6. Messages and Chat

KaamWala provides in-app communication between users.

Messages may be stored as necessary to provide chat functionality.

Messages may be reviewed where reasonably necessary for:

Security investigations
Abuse reports
Moderation
Fraud prevention
Legal compliance

Users should avoid sharing passwords, financial credentials, identification documents, or other unnecessary sensitive information through chat.

7. Ratings and Reviews

Customers may rate workers based on their experience.

Ratings and reviews may be displayed as part of worker profiles to help other users make informed decisions.

Users should provide fair and genuine ratings and must not misuse the rating system.

8. Location Information

KaamWala may use location-related information voluntarily provided by users, such as:

City
Area
Locality
Service location

This information helps customers find relevant workers and services.

KaamWala does not currently require precise GPS location for its core service unless a future feature clearly requests it and appropriate permission and disclosure are provided.

9. Advertising

KaamWala may use Google AdMob to display advertisements.

Google and its advertising technologies may process information such as:

Device identifiers
IP address
Advertising identifiers
Device information
Ad interaction information
Advertising measurement data

Such information may be used for ad delivery, measurement, fraud prevention, and other permitted advertising purposes.

Advertising data processing may depend on the user’s device settings, region, consent choices, and Google’s policies.

10. Third-Party Services

KaamWala uses third-party technology providers to operate the application.

Supabase

KaamWala uses Supabase for services including:

User authentication
Database functionality
File storage
Profile data
Service posts
Messaging-related data
Verification-related data

Google AdMob

Google AdMob may be used to provide advertising within KaamWala.

These service providers may process information according to their own privacy policies, terms, and applicable agreements.

11. Data Security

KaamWala uses reasonable technical and organizational safeguards designed to protect user information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Sensitive verification files are intended to be stored in private storage and are not publicly displayed through worker profiles.

However, no internet-based service or electronic storage system can guarantee absolute security.

12. Account Deletion

Users can request deletion of their KaamWala account from within the application.

The account deletion option is available through the user’s profile.

When an account deletion request is processed and completed:

The authentication account may be removed
Personal profile information may be deleted or anonymized
Public worker information may be removed from active public visibility
Service content may be removed, anonymized, or scrubbed where appropriate
Stored files associated with the account may be deleted where applicable

Certain limited records may be retained where reasonably necessary for:

Fraud prevention
Security
Moderation history
Verification audit requirements
Dispute resolution
Legal obligations

Where appropriate, retained records may be anonymized or separated from the deleted account.

13. Data Retention

KaamWala retains personal information only for as long as reasonably necessary to:

Provide the service
Maintain application security
Prevent fraud or abuse
Handle disputes
Maintain moderation records
Comply with applicable requirements
Enforce applicable policies

Retention periods may vary depending on the type of information and the purpose for which it is retained.

14. Children’s Privacy

KaamWala is not intended to knowingly collect personal information from children where parental consent or other legal authorization would be required.

If KaamWala becomes aware that personal information has been collected from a child contrary to applicable requirements, appropriate steps may be taken to remove the information.

15. User Choices and Controls

Depending on the account type and available features, users may be able to:

Update profile information
Change profile and cover photos
Change worker settings
Control optional public phone visibility
Change supported application language
Submit worker verification information
Contact support
Request account deletion
Sign out of the application

16. App Language

KaamWala currently supports English and Urdu language options.

Users may change the application language through the Account Settings section.

17. Changes to This Privacy Policy

KaamWala may update this Privacy Policy when:

Application features change
New services are introduced
Third-party providers change
Security practices change
Applicable requirements change

When this Privacy Policy is updated, the revised effective date or last updated date may be displayed on this page.

Users are encouraged to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your information, account deletion, or another privacy-related matter, contact:

KaamWala Support
Email: support@ailandmarksolution.com

Website: ailandmarksolution.com